Organizational Citizenship Behavior Can Hurt the Individual

Organizational Citizenship Behavior Can Hurt the Individual


They call it, euphemistically, Organizational Citizenship Behavior. OCB is a person’s voluntary commitment within a company that is not part of his contractual tasks: unpaid overtime hours, response to mail outside working hours, voluntary help to colleagues, etc. “This should be a discretionary effort, but such behavior is so common today that organizations expect it”, says Massimo Magni, Professor of Organization and Human Resources Management. He has studied the effects of OCB with Ekaterina Netchaeva (Bocconi) and Remus Ilies (National University of Singapore).
“OCB has a positive impact on organizational performance, but it can also have a negative outcome on the individual well-being, in particular on work-life balance”. In the summer of 2018, the researchers observed for 10 working days the behavior of 70 managers and their partners through surveys and fitness bracelets that track sleep and lifestyle. The study has shown that, over time, OCB causes mental fatigue which in turn causes physical symptoms (malaise, headache, nausea) and has repercussions on the family unit, with potential long-term work relapses. These negative effects are mitigated by the improvement of sleep quality and the partner’s support in coping with fatigue.
Based on the same study, an article on the effects of the use of mobile devices for work purposes outside office hours will be presented at the end of May at the congress of the European Association of Work and Organizational Psychology. This habit, an aspect of OCB, compromises sleep quality, causes a decrease in concentration at work and an increase of stress at home, thus triggering a negative work-family interaction. “The best way to break out of this vicious circle is to detach from all interruptions connected to work after office hours and regenerate emotional and cognitive energies through a positive relationship with family members”.

Read more about this topic:
Francesco Daveri. Measuring Social Welfare in Government Objectives
Positive Leaders Increase Well-being in the Company
Why Hong Kong, Japan and Iceland, and not Norway, Switzerland and Australia, Are the Best Countries for Human Development
A Journey into the Extended Family
Parenting in the Age of Twitter
In Hospitals, the Cure Is Age Management

by Claudio Todesco


All News
  • OASI Report: Italy's NHS in Identity Crisis amid an Expanding Healthcare System

    According to SDA Bocconi's CERGAS scholars, there is an urgent need to redefine the mission of the National Health Service, which has reached substantial financial stability (e149 million deficit out of e119 billion expenditures, equal to 0.1%), but is growing less than privately funded services. With a study of the career hurdles women face  

  • Smaller than in Germany and France, but Italian Family Businesses Are Still in Good Health

    The AUB Observatory (AIDAF, UniCredit, Bocconi) this year compares family companies in Italy, France and Germany. The governance is more similar than expected, but only 9 Italian family businesses exceed 5 billion in turnover, compared to 34 German family businesses and 21 French  


  August 2019  
Mon Tue Wed Thu Fri Sat Sun
      1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31  


All Seminars
  • Household Labor Search, Spousal Insurance, and Health Care Reform
    Applied Microeconomics

    Andrew Shephard (University of Pennsylvania) Paper

    Seminar Room 5.e4.sr04 - Via Roentgen 1

  • Competere sui mercati internazionali. Dall'economia mondo alla globalizzazione
    in collaborazione con ASSI

    Andrea Colli